Free AU shipping | Life Time Guarantee | 95 Day Returns

FAQs

Delivery and Shipping

Australia: It’s free. We offer free standard shipping Australia wide. Want it in a hurry? Add express shipping within Australia of a flat fee of $5.95 AUD.
Your order will be despatched on the next business day. Australia - Regular Delivery Timeframes Regular orders: 2-7 business days for delivery. Express orders: 1-3 business days for delivery.
Send an email at hi@somethingthomas.com including your order number and address it is to be delivered to. The more information you provide the sooner we can try and change your shipping address. Make sure you enter “Important - please change shipping address” into the email subject line. If you email with a change of shipping address please keep in mind that your order may have already been sent; please be as careful as possible to provide the correct information when placing your order.
Tracking will be provided for all orders (in AU and NZ). You will be sent an email once your order has been dispatched so you can keep track of your delivery, and keep your excitement under control. Australia Post Tracker
Unfortunately once your order has been placed, we’re unable to cancel or make changes to it. Please see our returns policy

Payments

Something Thomas accepts payments via Stripe, Apple Pay, or a credit card, including Visa and Mastercard.

Refunds and Returns

Any item can be refunded if it is returned within 95 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. We will notify you once your return has been received and approved. The refund will be processed to the original method of payment, and for the amount paid minus a small charge for the shipping fee incurred by Something Thomas for the delivery of the goods to you. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. If you have an issue with your product or delivery, please contact us to discuss your options at hi@somethingthomas.com If you’re getting in touch about a return, please include your order number and product details in the email.

Our Products

Turn the crown clockwise, stop when you feel resistance. Wind it every day.
You can buy all our straps individually here, or add extra straps to your watch purchase at checkout.
Something Thomas watches are rated 3ATM, are suitable for everyday use and are splash and rain resistant. They are not waterproof.
Drop us a line and we can give you a list of preferred specialists who can service your watch.
Something Thomas watches are designed in Australia and Germany and assembled in a quality controlled state of the art facility in China.

Warranty and Repairs

Your Something Thomas watch is covered under our lifetime warranty. Our lifetime guarantee warranty covers any  problems related to manufacturing defects that occur during your ownership. Minor damage like scuffs and small dings are not covered because that would be a waste of a perfectly good watch... If your watch breaks under normal use, we'll replace it or repair it for you. We do reserve the right to decide if your damage is covered under our lifetime warranty but if you tell us a good yarn, we'll see what we can do. Drop us a line at hi@somethingthomas.com and provide your order number with photos of the suspected issue. We will aim to respond to you within two working days.

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